I've been looking everywhere for the 1:87th scale Redline line of Ferraris and where else did I find them but here. Because the selection at Replicarz.com was abundant, the one model I was looking for, a 575M, was in stock and ready to ship. When I received my order, one of four models I ordered was damaged and I thought to myself, "Great, I have to return something from an online store, this is gonna be an excrutiating process." Fortunately, the customer service rep I spoke to was very helpful and had the model that was damaged replaced immediately. I'm talkin' by the end of the week. A welcome change from other online model car retailers I've had the unfortunate opportunity to deal with. From such stores, I'd usually get the runaround about my return, or have stock issues, or take forever, if not after the fourth or fifth call, to refund my money after returning an item. Not so with Replicarz.com. You guys really do care about your customers. Thanks for being awesome! Allyson Racadio Mitchellville, MD
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I originally contacted you about a "trusted certificate" issue concerning your website. You sugested that it might me a problem with the version of Microsoft Internet Exploer that I was running on my computer. I switched to my second computer and placed an order successfully without any certificate issues.I remember telling you then that I thought that your website and product selection were outstanding. Recently I placed an order and was wondering why I had not yet received it. So I decided to log-in to my account on your website and check status. You guys blew me away with the detail on shipment progress and I did not even have to enter an order number. It is currently in Sparks, NV to be delivered on 10/01/07 to me in Carson City, NV. Outstanding job! Outstanding website. Your IT guys are every bit as good as your product selections.I wish you must success in the future. If I had the money, I would buy one each of everything you have in stock. Fantastic inventory selection! Fantastic service! Ken Davis Carson City, NV
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Just wanted to let you know that today I received the car you sent me to substitute for the one that had the broken rear wing. I am astonished by how far you went above and beyond on this transaction! I find it hard to believe in this day that someone is actually willing to put their customers first!I just wanted to say thank you again, and let you know that I will be steering A LOT more of my business towards your auctions and web site in the future! Tim Bennett Acworth, GA
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I have been a customer since 1991, I bought a set of formula one racing cards, I was 13 at the time. The next year minichamps came out with the first die cast F1 cars and I have been buying them from replicarz ever since, at the time I believe they were called something else.Each year I buy the entire F1 grid and ever car is perfect, it is almost like they are hand picked just for me. It is great to see how big the company has grown from Mark answering the phones, to having a full blown answering service. I will never buy cars from anyone else. Scott Bohn Milwaukee, WI
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I just received the Tommy Ivo 4 engine dragster!!! The model is very impesssive, I remember reading about it in the mags in the 60's. I am also impressed with how you packaged the order, very good!!!!! Also your catalogue which I received last week is also very well done. I am a very satified customer, and tell everyone about your company. I just love this hobby and thanks to your team it makes it very satifying. Keep up the great work and enjoy the up coming holiday season!!!!!!!!!! Colin Van Tiernin Seattle, WA
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From 1997 Replicarz has been my better supplier of F1 die cast models. The service and attention to the customer are their best product. Thanks for all these years. Ernesto Muniz Mexico City.
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| Just wanted to let you know that I was impressed by the quick delivery response that I got from you. I buy many die casts but was unfamiliar with your site which I found quite by accident; and happy that I did so. Your company does credit to the internet die cast sales enterprises. Ron Vioni Charlotte, NC
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I just had to email you to say thank you for the prompt delivery of my 1/12 MC Rossi test bike. I cannot remember the name of the salesgirl that I spoke to( ID# /KP), but she was a huge help and I consider her an asset to your company.
She made sure when I ordered the bike that it was in fact in stock and she had it shipped immediately. Your shipping staff are to be commended as well. They do an awesome job and package they way I do - BULLET PROOF! Mike Wilson Maple Ridge, B.C.
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I would like to take this opportunity to thank you for including the CMC catalog within my last order. It looks fantastic and I can't wait till the newest model comes out next month-Mercedes Stromline #18 driven by Fangio. I have already placed in my pre-order. These models are fantastic and the detail and the feel of the model are unmatched in this industry. Thanks again Mark, your organization is the best, service, packaging, and customer service. Robert Smrk Pierrefonds, Quebec
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Just wanted to say that I received my order yesterday. This is a fantastic model of the Judge, the detail is just unreal, the engine is fully pumped and wired, gas and brake pedals move, everybody I showed it to couldn't believe the price I paid, they all though I paid more. One other thing, your service is excellent, great turn around time!! Ed Gundrum Lebanon, PA.
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In almost 10 years, each of us, have come a long way. A lot of things have changed. However, what has remained constant, and has actually become even better at Replicarz, has been the personal service from you and the Replicarz staff, and the attention to detail and customer satisfaction. You make the mail order part of the die cast model car collecting hobby a Real pleasure, a no-brainer when it comes to choosing who to deal with..... Paul Van Der Wal The Woodlands, TX
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First of all I wish to thank you for the great products you have and the speed you get them delivered. Every time I order a car I can't wait until it comes. Every model I have ordered has been of the highest quality and at a great price. Gerald Bielicki Shelby Twp. , MI
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As usual I am excited to get my order from Replicarz. Your product, service, and pricing is Outstanding! Thank you for the follow-up and I will order more soon. Stephen Conley Morrison, CO
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Thanks to all of you for creating and maintaining such a wonderful service for the die cast collectors of America. I am always pleased with the service that you provide--quick delivery, status, and so on. I also like the web site-- it is so easy to navigate, especially with the search tool! Richard Docken Beavercreek, OH
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How do you do it?
You and your organization are examples of professional and commercial honesty, and I am very happy to have done business with you. The model 1:18 Greer/Black/Prudhome Rail arrived 2.28.03 fast, safe, and sound in Dominican Republic. Many thanks for your help and for the top line service, both are much appreciated. I look forward to ordering many more delightful models from your organization in the future. Your service has been exceptional and I would consider ordering future models from no other organization. Miquel Angel Gullon Santo Domingo De Guz, Dominican Republic
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Always reliable, thanks for your quick assistance and reply. I have always been extremely happy with the service, value, and quality that your company provides. And for that I would like to take the chance to say "keep up the very high service standard!" Julius Pascual Covina, CA
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I just called and added the incredible M3 GT1 as a 50th birthday present for a good friend of mine who's a crazy Beemer fan. He saw mine and flipped. I loved the first #42 and bought the second #43. I was lucky and caught my first order before it left and it's going out with it. Your people are great, accommodating and friendly, just the way sales reps should be. Jared Fast Clarksville, MD
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I want to thank you for the excellent service received on my order. The entire ordering process was a breeze. The communication from your company was friendly, the packaging was outstanding, and the merchandise absolutely perfect! I look forward to doing business with your company again in the future. Mike Wilfing Canby, OR
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"Greeting from Jakarta , Indonesia - Contrary to the facts that some of the overseas, online shops won't serve buyers from my country, I'd like to express my sincerest satisfaction to the nice people at Replicarz. - Mark & Co – have shown their utmost trust and professionalism in getting my purchases done. Two shipments in the row went very successfully and all F1 models arrived in one piece. Thank you Replicarz, I'm looking forward to getting more stuff from you again next time!" Benny Kuntoro Jakarta , Indonesia
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Thank YOU for being there! I am so glad that I found Replicarz since I enjoy collecting cars and have been so frustrated with the many places that abuse this fun hobby. Whenever I call there is always someone who knows the product and can give an honest answer and delivery time frame. You are all great and please don't get so big that you forget how you got there. Laszlo DeSimon Silver Spring, MD
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I've dealt with Replicarz for quite awhile now, and have always been more than happy with the excellent service. Kelly Lewis in particular deserves high praise for the excellent customer service I've received. The praise is well deserved! Yourself, Kelly, and everyone I've dealt with at Replicarz over the last several years, have been terrific!
In fact, if your familiar with the D4C Die cast Web site (www.diecast.org), they recently ran a survey on the best Die cast dealers, and I wasn't the only person with high praise for your company. Apparently, there are a lot of satisfied Replicarz customers out there! I'm looking forward to getting this model, Bill Pisciotto Moorpark, CA. |